Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at skincare@purelyminerals.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please choose your products carefully, especially foundation shades. We cannot offer a refund if you simply change your mind.

If a product has been used unfortunately we cannot refund or exchange the product.

In the unlikely event one of our products is faulty, you may return the product, for a refund of the purchase price within 30 days from the date of purchase, provided it is in its original condition.

You can always contact us for any return question at skincare@purelyminerals.com.au.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.